Innisfil Hydro Increases Customer Service and Efficiency with FileNexus®

Innisfil HydroInnisfil Hydro Distribution Systems Limited serves the needs of approximately 15,000 customers. With nine substations, 525 kilometers of high voltage lines covering 290 sq. kilometres, and offices spread out over multiple buildings; there are potential challenges in achieving operational efficiencies and providing exceptional customer service.

The FileNexus® Document Management Solution allows organizations the ability to capture virtually any type of document from any source (i.e. paper records, electronic files such as host generated reports, emails and so on), index and compress them for secure archival and future recall – providing a single cohesive repository for all document management, workflow and retention needs.

“We have nothing but good things to say about FileNexus®. It runs smoothly with little or no down time. I’d be surprised if other utilities didn’t jump on board with it right away. It’s saved us a ton of money and time – it works well!”
Shannon Brown, Metering/IT Manager
Innisfil Hydro

After implementing FileNexus®, Innisfil Hydro experienced huge savings of time, space, and printing costs. Instead of digging through a mountain of paper to retrieve customer records, accounts payable invoices, and engineering documents, staff can now easily retrieve information without ever having to leave their desks.

FileNexus® made a huge difference to Innisfil’s customers as well. By combining the FileNexus® solution with their CIS system, customers are able to view their account information, including an exact copy of their bill online.

Learn more about how other utilities use FileNexus®:

For more information on how FileNexus® can improve your business efficiency, please visit, or write to

About Innisfil Hydro
To learn more about Innisfil Hydro, please visit their website

Published June 2011.